AI Support Specialist

Job Summary

A company is looking for an AI Support and Operations Specialist.

Key Responsibilities

• Own the support queue end-to-end: triage, investigate, resolve, and follow up with customers
• Create clear bug reports and track escalations to Engineering
• Improve support workflows and infrastructure, including documentation and tooling recommendations

Required Qualifications

• 5-8+ years of experience supporting creative software users, preferably in fashion or design
• Experience managing support tickets and customer issues end-to-end
• Familiarity with support platforms like Zendesk or Intercom
• Comfort troubleshooting technical issues related to software and accounts
• Experience collaborating cross-functionally with Product and Engineering teams