AIS Technical Support Agent
Job Summary
Providing essential technical support in a full-time remote capacity, the AIS Technical Support Agent will assist station owners with connectivity issues, troubleshoot equipment problems, and proactively monitor the AIS Network's health.
Key responsibilities
- Deliver timely technical support to customers through various communication channels, primarily email
- Collaborate with internal teams to escalate and resolve complex technical issues
- Proactively reach out to contributors to optimize network performance and minimize outages
Required qualifications
- 2+ years of experience in a technical support role, preferably in a SaaS or software environment
- Excellent written and spoken English skills for clear communication with technical and non-technical audiences
- Experience or exposure to AIS, radio systems, or related technologies
- Familiarity with Linux and Windows operating systems
- Good understanding of networking fundamentals, including TCP/IP and firewalls
Complete Job Description
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