Alabama Customer Service Representative

Job Summary

To support a growing customer service team, the full-time Alabama Customer Service Representative will manage high-volume phone calls, respond to customer support tickets, and ensure timely resolution of customer inquiries in a remote environment.

Key Responsibilities

• Respond to customer support tickets and manage phone calls related to existing and new orders
• Document issues in Confluence and visit court dockets for information on case filings
• Collaborate with internal teams to ensure all necessary tasks are completed on orders

Required Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience using Microsoft Outlook, Excel, Word, and phone systems
• Document manipulation experience
• Typing speed of at least 55 wpm
• Ability to maintain a high level of work product in stressful situations