Alabama Customer Support Specialist

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with orders
• Document issues in Confluence and perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology driven with experience in Microsoft Outlook, Excel, Word, and phone systems
• Document manipulation experience
• Ability to transcribe information and implement solutions
• Typing speed of at least 55 wpm