Alabama Customer Support Specialist

Job Summary

To provide exceptional customer experiences, the remote Alabama Customer Support Specialist will address customer inquiries, resolve issues, and manage high-volume communications while ensuring timely order processing.

Key Responsibilities:

• Respond to customer support tickets and manage phone calls related to existing orders
• Document issues in Confluence and assist with inquiries from internal departments and process servers
• Visit court dockets for information on case filings and perform other job-related duties as assigned

Required Qualifications:

• High school diploma or GED with 1-3 years of customer support or call center experience
• Proficiency in Microsoft Outlook, Excel, Word, and PDF editing software
• Experience with document manipulation and transcribing information
• Typing speed of at least 55 words per minute
• Ability to maintain high-quality work in stressful situations and anticipate potential issues