Alabama FEMA Support Specialist

Job Summary

A company is looking for a Project-Based Customer Service - FEMA Support Specialist.

Key Responsibilities

• Answer incoming calls and provide information related to disaster relief programs and FEMA policies
• Assess caller needs and direct them to appropriate resources or agencies for assistance
• Maintain accurate documentation of calls and adhere to FEMA policies and guidelines

Required Qualifications

• High school diploma or GED required
• Must be a U.S. Citizen
• Entry-level position with 6 months to over a year of customer service experience required
• Moderate computer skills, including proficiency in MS Office applications
• Must be able to work flexible hours, including nights and weekends