Alabama Licensed Call Center Scheduler

Job Summary

A company is looking for a Call Center Scheduler to manage incoming calls and appointment scheduling for clinic locations.

Key Responsibilities

• Answer and greet patients over the phone, scheduling appointments and orienting them to services
• Document patient demographic and insurance information accurately in the Vision system
• Verify insurance pre-certification requirements and initiate the referral process as needed

Required Qualifications

• High School graduate with formal training from a vocational school or equivalent
• 1+ years of experience in a call center or centralized scheduling setting
• Knowledge of general medical terminology and managed care functions
• Working knowledge of electronic health records (EHR), Vision system, and MS Office