Alabama Licensed Customer Service Advisor

Job Summary

Providing customer support in a structured remote environment, the full-time Alabama Licensed Customer Service Advisor will handle health insurance inquiries via phone and email, addressing questions about benefits, eligibility, and payments while maintaining professionalism and empathy.

Key responsibilities

• Research and respond to customer inquiries regarding health insurance benefits and payments
• Document interactions accurately in the tracking system and provide timely solutions
• Route or escalate inquiries as necessary while ensuring clear communication with customers

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in relevant fields
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Availability to work within assigned operating hours, including possible weekends