Alabama Licensed Customer Service Advisor

Job Summary

Providing support for health insurance inquiries, the full-time Alabama Licensed Customer Service Advisor will assist customers and healthcare providers via phone and email, addressing questions about benefits, eligibility, and payments in a structured remote contact center environment.

Key responsibilities

• Research and respond to customer inquiries regarding benefits, eligibility, and payments
• Document each interaction clearly in the tracking system and provide accurate information to customers
• Route or escalate inquiries as needed while maintaining a positive and professional demeanor

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in relevant fields
• Ability to pass a pre-employment background check and drug screen
• Availability to work within assigned operating hours, including possible weekends
• Basic computer skills and a typing speed of 30+ words per minute