Alabama Licensed Customer Service Rep

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Respond to customer inquiries via inbound and outbound calls regarding eligibility and benefits
• Document each customer interaction and resolution in the tracking system
• Maintain a professional demeanor while multitasking in a fast-paced environment

Required Qualifications

• One year of previous call center experience
• Ability to attend a 100% classroom training program
• Experience in the dental care industry is a strong advantage
• Proficient with computers and capable of resolving minor technical issues
• Self-motivated and able to work independently with minimal assistance