Alabama Licensed Customer Service Representative
Job Summary
Supporting inbound healthcare-related inquiries, the full-time Project-Based Customer Service Representative will provide accurate information and assist callers with coverage, plan details, and account updates in a remote environment.
Key responsibilities
- Actively listen to callers to understand their concerns and create a positive customer experience
- Provide accurate information regarding healthcare plan services and assist with account-related updates
- Document all interactions thoroughly and de-escalate concerns with empathy and professionalism
Required qualifications
- High school diploma or equivalent; must be 18 years of age or older
- Minimum of 6 months of previous experience in healthcare call center or related customer service roles
- Bilingual fluency in Spanish and English is a plus
- Strong computer proficiency and ability to navigate multiple applications efficiently
- Willingness to work flexible shifts, including evenings, weekends, and holidays
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 43,981 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
