Alabama Licensed Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for mortgage loan borrowers exploring loss mitigation options or facing foreclosure
• Collect consumer financial information and assist borrowers in reviewing loss mitigation documents while ensuring compliance with relevant laws
• Communicate loss mitigation decisions and explain the foreclosure process as necessary

Required Qualifications

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Proficiency with word processing and spreadsheet software
• Ability to communicate effectively and professionally over the phone
• Excellent customer service skills