Alabama Licensed Medicare Agent

Job Summary

A company is looking for a Customer Service Representative Associate.

Key Responsibilities

• Handle a large volume of inbound calls and LIVE chats from sales agents regarding Cigna Medicare products
• Maintain detailed knowledge of eligibility requirements and verify Medicare information for potential members
• Participate in meetings and manage work balance between calls and live chats while exercising confidentiality

Required Qualifications

• Minimum 1 year of experience in a high-volume call center environment (preferred)
• High School Diploma or GED
• Intermediate proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Accurate data entry skills