Alabama Licensed Property and Casualty

Job Summary

To support a growing customer service team, the full-time Licensed Property and Casualty agent will manage a high volume of incoming calls, addressing account inquiries and claims while working remotely from home in Alabama.

Key responsibilities

• Professionally handle and resolve a high volume of customer inquiries regarding accounts and claims
• Gather customer information efficiently and educate clients about products and services
• Continuously evaluate and identify opportunities for process improvements while meeting performance metrics

Required qualifications

• Must hold a valid Alabama Property and Casualty license
• Two years of customer service or call center experience
• Ability to pass a drug screen and background check
• Dedicated workspace at home with a wired internet connection meeting specified speed requirements
• Schedule flexibility to work weekends, evenings, and possible holidays