Alabama Medicaid Call Center Representative

Job Summary

A company is looking for a Call Center Representative (Medicaid Support).

Key Responsibilities

• Provide knowledgeable responses to client inquiries and escalate complex cases as needed
• Update account history and follow up with clients to ensure resolution of inquiries
• Collaborate with team members to resolve client inquiries and recommend procedural changes for efficiency

Required Qualifications, Training, and Education

• High School Diploma or G.E.D. required
• Minimum of 1 year of experience in a call center environment preferred
• Ability to provide high-quality customer service to Medicaid recipients
• Experience in assisting with eligibility and claims inquiries
• Flexibility to work a rotating schedule, including evenings, weekends, and holidays