Alaska Licensed Service Authorization Specialist

Job Summary

A company is looking for a Service Authorization Specialist in Alaska.

Key Responsibilities

• Responds to complex customer inquiries and processes requests with proper documentation
• Monitors daily transactions and prepares reports to ensure data integrity and compliance with service level agreements
• Assists in day-to-day operations and training of less experienced staff in the customer service area

Required Qualifications

• Six or more years of customer service or telephone experience
• Experience with organizational functions and personnel
• Proficient in using fax machines, computer software, and telephone technology
• Skilled in the use of help desk software
• Ability to work independently and follow directions