Amazon Connect AI Specialist
Job Summary
Leading AI discovery and use case design, the full-time remote Amazon Connect and Agentic AI Specialist will develop AI-enabled capabilities for contact center environments, collaborating with stakeholders to define architectures and recommend implementation roadmaps.
Key responsibilities
- Lead workshops to design AI use cases across various capabilities, including authentication and intent recognition
- Define solution architectures that leverage Amazon Connect AI capabilities and integration points for customer and agent experiences
- Create design documentation and provide guidance on responsible AI practices for contact center solutions
Required qualifications
- Hands-on expertise with large language models and practical AI solution architecture
- Experience designing AI capabilities for contact center or customer service environments
- Working knowledge of Amazon Connect capabilities, including contact flows and AI-enabled agent experiences
- Ability to translate business opportunities into structured AI use cases and implementation-ready designs
- Strong workshop facilitation skills with diverse stakeholders, including technology and compliance teams
Complete Job Description
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