Amazon Connect Architect

Job Summary

A company is looking for an Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce).

Key Responsibilities

• Participate in client meetings including requirement sessions, system demos, user acceptance testing, and end-user training
• Evaluate business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications and develop user stories and process diagrams

Required Qualifications

• 5-7+ years of experience in enterprise-grade CCaaS transformations within Salesforce and/or AWS ecosystems
• Proven ability to architect hybrid solutions using Service Cloud Voice, Amazon Connect, and related products
• Advanced skill in developing AWS Lambda functions and EventBridge relays
• Practical exposure to Agile methodology and writing user stories
• Highly preferred certifications include Salesforce Administrator and AWS Cloud Practitioner