Amazon Connect Developer

Job Summary

A company is looking for a Staff Software Engineer.

Key Responsibilities

• Design and implement Amazon Connect contact flows and integrations with Salesforce Service Cloud Voice
• Develop and maintain AWS Lambda functions, APIs, and supporting infrastructure for event-driven workflows
• Monitor system performance and support DevOps initiatives, including CI/CD pipelines and infrastructure management

Required Qualifications

• 3+ years of hands-on experience with Amazon Connect and AWS integrations
• Proven experience integrating Amazon Connect with Salesforce Service Cloud Voice
• Programming experience in JavaScript (Node.js) or Python
• Familiarity with Salesforce Service Cloud and the Open CTI framework