Amazon Connect Engineer

Job Summary

Seeking an experienced Amazon Connect Engineer, the full-time position will design, build, and optimize advanced contact center solutions on AWS, focusing on Amazon Connect and its integrations while working remotely.

Key responsibilities:

• Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies
• Configure routing profiles, queues, callbacks, and emergency messaging within Amazon Connect
• Develop AWS Lambda functions and integrate Amazon Connect with various AWS services and third-party applications

Required qualifications:

• 6+ years of experience in contact center technology, engineering, or operations roles
• 4+ years of hands-on experience with Amazon Connect, including contact flow design and IVR configuration
• Strong programming experience in Python with AWS Lambda and API integrations
• Expertise in call routing design and configuration within Amazon Connect
• Practical experience with AWS services commonly used with Amazon Connect, including Lambda and DynamoDB