Amazon Connect Routing Engineer
Job Summary
Seeking a Senior AWS Contact Center Routing Engineer specializing in Amazon Connect, the remote contract-to-hire position will design, develop, and optimize routing capabilities for large-scale contact center environments, focusing on enhancing customer experience and operational performance.
Key responsibilities
- Design, build, and support Amazon Connect routing solutions for enterprise contact centers
- Troubleshoot complex routing and contact flow issues while developing automation for operational efficiency
- Collaborate with cross-functional teams to translate business needs into scalable technical solutions
Required qualifications
- 5+ years of contact center technology experience
- 3+ years of hands-on Amazon Connect engineering experience
- Deep expertise in designing and supporting Amazon Connect Contact Flows and Routing Profiles
- Experience developing AWS Lambda functions for contact center workflows
- Strong understanding of contact center routing concepts and customer journeys
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