Amazon Connect Specialist
Job Summary
As a key member of the delivery teams, the remote full-time Amazon Connect CX and Platform Specialist, Senior Consultant will design, configure, and support AI-enabled contact center experiences in Amazon Connect, focusing on creating effective contact flows and integrating external systems.
Key responsibilities
- Design and configure Amazon Connect contact flows, including self-service IVR and routing logic
- Implement omnichannel customer experiences across voice and chat, ensuring seamless transitions to live agents
- Integrate Amazon Connect with external systems and support operational CCaaS design and implementation
Required qualifications
- Hands-on experience with Amazon Connect, including Contact Flows and Agent Workspace
- Experience building self-service IVR flows and AI-integrated customer journeys
- Familiarity with Amazon Lex or comparable NLU/intent-routing patterns
- Understanding of operational CCaaS concepts such as queue management and reporting
- Ability to translate high-level business requirements into practical Amazon Connect designs
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
