Animation Support Specialist

Job Summary

A company is looking for a Support Specialist - Animation.

Key Responsibilities:

• Serve as the primary point of contact for users seeking technical assistance
• Investigate and document user interactions to identify trends and contact reasoning
• Manage technical issues, triage bugs, escalate issues, and maintain robust documentation for a positive knowledge base experience

Required Qualifications:

• Minimum 3 years of experience in IT or Desktop Support/System Administration in Animation or VFX
• Experience supporting software such as Adobe, Nuke, Shotgun, Flix, Maya, Toon Boom Harmony, Storyboard Pro, or similar VFX and animation products
• Experience working in production and pipeline workflows
• Experience with software support tools such as Zendesk, JIRA, and Confluence or similar products
• Experience supporting Cloud and SaaS Applications and SSO: G-Suite including Gmail, Calendar, Drive, Sites, Groups, and AWS