Annuities Service Specialist

Job Summary

Annuities Service Specialist is a full-time position responsible for providing technical support and resolving customer inquiries related to Delaware Life products and services.

Key Responsibilities

• Provide guidance on internal and external procedures and resolve service issues
• Manage escalated work items and ensure timely resolution of complex problems
• Conduct root cause analysis and collaborate with management to improve customer experience

Required Qualifications

• Minimum of one year of Annuities Service Center experience
• Proven technical expertise in variable/fixed/index annuity business
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Visio)
• Experience with SharePoint is an asset
• Ability to manage multiple responsibilities and work independently