Answer Line Representative

Job Summary

Providing essential communication support, the part-time Answer Line Representative will manage inbound and outbound calls from patients and healthcare facilities during overnight shifts, ensuring high-quality customer service and accurate information sharing.

Key responsibilities

• Manage a high volume of incoming calls, delivering exceptional customer service to patients and providers
• Follow up proactively with physicians and patients regarding hospital visits and care coordination
• Ensure accurate data entry in the electronic health record while maintaining patient privacy and security as per HIPAA guidelines

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant experience
• No supervisory experience required
• Must reside in the Greater St. Louis area
• Availability to work nights, holidays, and weekends