API Support Specialist

Job Summary

Joining the Integrations team as a full-time API Support Specialist, the candidate will manage inbound technical support tickets, troubleshoot integration and payment issues, and provide timely resolutions in a remote work environment.

Key responsibilities

• Own and resolve inbound technical support tickets related to API errors, integration questions, and transaction discrepancies
• Meet defined response and resolution SLAs, prioritizing issues by severity and client impact
• Maintain and grow the internal knowledge base, documenting resolutions to improve efficiency over time

Required qualifications

• 1-3 years of experience in a technical support or API support role, preferably in fintech or payments
• Comfort with reading API documentation and troubleshooting integration issues
• Familiarity with REST APIs, webhooks, and common authentication patterns
• Strong written communication skills to explain technical concepts to diverse audiences
• Ability to prioritize multiple open tickets under pressure