Application Administrator
Job Summary
To support IT operations, the full-time remote Application Administrator will manage the configuration, deployment, maintenance, and optimization of software applications while collaborating with business units to gather requirements and provide user support.
Key responsibilities:
- Perform system administration and troubleshooting for in-house and COTS applications
- Collaborate with business stakeholders to develop and implement solutions that enhance operational processes
- Document system processes, user requirements, and testing scenarios to ensure effective application performance and user satisfaction
Required qualifications:
- 4+ years of experience in IT, including 3+ years in full lifecycle implementations and Tier 3 troubleshooting
- Extensive hands-on experience with core software applications such as ServiceNow, Salesforce.com, or SharePoint
- Familiarity with ITIL processes and experience in generating business requirements documents and project plans
- Proficient in Microsoft Word, advanced Excel, and MS Access for data manipulation and documentation
- Bachelor's Degree preferred
Complete Job Description
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