Application Analyst

Job Summary

A company is looking for an Application Analyst to provide operational support for assigned application systems.

Key Responsibilities

• Analyze customer problems and assess scope of impact
• Implement problem resolution and provide user training on application functionality
• Proactively monitor environments and conduct root cause analysis for system issues

Required Qualifications

• Support experience with a focus on customer care
• Proficiency in SQL and understanding of Database Administration
• Bachelor's degree in computer engineering, computer science, Information Technology, or Math
• Relevant technical certifications preferred but not required
• Familiarity with web-based software platforms and ticketing systems