Application Analyst

Job Summary

Providing Tier 2 and Tier 3 support for a diverse portfolio of clinical and back-office applications, the remote Application Analyst II will troubleshoot incidents, manage vendor coordination, and ensure optimal performance of critical healthcare systems.

Key Responsibilities

• Provide Tier 2 and Tier 3 support for medium- to high-complexity clinical and business applications
• Investigate, troubleshoot, and resolve application-related incidents while adhering to service level agreements (SLAs)
• Coordinate application updates and issue remediation efforts with third-party vendors

Required Qualifications

• Bachelor's Degree required
• Experience supporting third-party clinical applications within a healthcare environment
• Strong understanding of application support and troubleshooting methodologies
• Experience working within ITIL-based service management environments
• Knowledge of Microsoft Office Suite and enterprise application environments