Application Help Desk Team Lead

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Feb 17, 2026

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for an Application Help Desk Team Lead - Remote.

Key Responsibilities

Oversee the day-to-day workflow of the Application Help Desk team
Serve as the escalation point for complex application support issues
Identify training opportunities and assist in creating training materials

Required Qualifications, Training, and Education

Three years of IT Help Desk experience required
Experience with Encompass LOS required
Associate's degree in computer science or equivalent experience required
Prior management experience preferred
Experience with Zendesk preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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Website

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