Application Helpdesk Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Apr 14, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Some College

Job Summary

A company is looking for an Application Helpdesk Specialist - Remote.

Key Responsibilities

Serve as the first point of contact for end users seeking application support
Troubleshoot and resolve helpdesk tickets related to Encompass and other software applications
Document interactions and solutions in the helpdesk ticketing system and assist in creating knowledge base articles

Required Qualifications, Training, and Education

One year of Application Helpdesk experience required
Experience with Encompass required
Associate's degree in computer science or equivalent experience required
Experience with Zendesk preferred
Proficient with Microsoft Office 365 and a ticketing system

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

BBB URL BBB URL

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...