Application Helpdesk Specialist

Job Summary

A company is looking for an Encompass Application Helpdesk Specialist, responsible for providing technical assistance and support related to computer applications.

Key Responsibilities

• Serve as the first point of contact for end users seeking application support
• Troubleshoot Encompass and application software problems and resolve helpdesk tickets promptly
• Document troubleshooting steps and collaborate with cross-functional teams to improve user experience

Required Qualifications, Training, and Education

• One year of Application Helpdesk experience is required
• Experience with Encompass is required
• Associate's degree in computer science or equivalent experience is required
• Experience with Zendesk is preferred
• Mortgage processing or loan operations experience is preferred