Application Operations Lead

Job Summary

A company is looking for an Application Operations Lead to support complex SaaS applications in a remote capacity.

Key Responsibilities

• Serve as the single point of operational accountability for assigned applications and workflows
• Own incidents from intake through resolution, coordinating across multiple teams and vendors
• Establish repeatable support patterns for complex applications and workflows

Required Qualifications

• Strong experience supporting complex, integrated applications in production
• Demonstrated ability to troubleshoot issues that span multiple systems, teams, and vendors
• Deep understanding of application workflows, data movement, and integrations
• Knowledge of identity and access concepts
• Proven ability to operate effectively without formal authority