Application Solutions Specialist

Job Summary

As the primary liaison between business users and technical teams, the full-time remote Application Solutions Specialist will manage application-related needs, conduct system demonstrations, and drive continuous improvement through documentation and reporting in a federal government environment.

Key responsibilities

• Serve as the primary point of contact for application-related inquiries and enhancement requests
• Translate user stories and requirements into actionable insights while managing change requests and user tickets through ServiceNow
• Conduct system demonstrations and training sessions for users and stakeholders to ensure alignment with evolving business needs

Required qualifications

• Top Secret security clearance fully adjudicated
• Bachelor's degree in Information Systems, Business, Computer Science, or related field (or equivalent professional experience)
• Hands-on experience with ServiceNow for change management and workflow tracking
• Proficiency in Jira for project tracking and operational initiatives
• Experience supporting federal government customers in compliance-driven environments