Application Support Administrator

Job Summary

A company is looking for an Application Support Administrator.

Key Responsibilities

• Handle level-appropriate customer support requests primarily via phone, tickets, and chat
• Document all customer support interactions through the ticketing system
• Create and maintain customer loyalty by exceeding customer expectations

Required Qualifications

• 1+ year(s) of related experience
• Basic understanding of email receipt and delivery (POP, IMAP, SMTP)
• Knowledge of email deliverability techniques such as SPF/DKIM authentication
• Working knowledge of REST APIs and integration with customer solutions
• Foundational understanding of Cloud Computing technologies and various operating systems