Application Support Analyst

Job Summary

Application Support Analyst, a full-time remote position focused on delivering customer service and application support while diagnosing and resolving complex issues.

Key Responsibilities

• Deliver excellent customer service and application support in line with defined service levels
• Diagnose, troubleshoot, and resolve complex customer issues using a customer-centric approach
• Maintain accurate records of customer interactions and contribute to continuous improvement initiatives

Required Qualifications

• High-level understanding of supported applications, features, and functionality
• Proficiency in scripting languages or automation tools
• Familiarity with database systems and querying
• Experience working with SaaS environments or cloud-based applications
• 1-3 years of experience in application support