Application Support Analyst

Job Summary

A company is looking for an Application Support Analyst to provide technical support and expertise in EHS software applications.

Key Responsibilities

• Provide first-line technical assistance to customers and troubleshoot issues
• Become a power user of EHS web applications and assist with customer onboarding
• Analyze and resolve client-reported bugs by collaborating with product and development teams

Required Qualifications

• 2+ years of experience in a customer-facing support role, preferably in a SaaS environment
• Technical aptitude to navigate and troubleshoot web-based applications
• Ability to manage multiple tickets and priorities in a fast-paced environment
• Experience in creating user guides and knowledge base content
• Must be a U.S. Citizen or U.S. Permanent Resident