Application Support Analyst

Job Summary

A company is looking for an Application Support Analyst to provide technical support to external customers using their solution.

Key Responsibilities

• Provide first-line telephone technical support and troubleshoot customer issues
• Document customer interactions and manage case priorities using a case tracking system
• Collaborate with internal teams and escalate unresolved issues as necessary

Required Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• Minimum of 2 years of related experience or an advanced degree without experience
• Intermediate SQL skills and understanding of remote support tools
• Previous experience in software support or delivery preferred
• Customer service experience and troubleshooting experience are a plus