Application Support Analyst

Job Summary

A company is looking for an Application Support Analyst - Charge & Quality Capture - REMOTE.

Key Responsibilities

• Maintain and optimize Charge & Quality Capture tools in line with Service Level Agreements (SLAs)
• Monitor system performance, respond to alerts, and provide support through the incident ticketing system
• Evaluate system performance and recommend enhancements for efficiency and user experience

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, Finance, Human Resources, or a related field (or equivalent experience)
• 3-5 years of experience in IT support, ITSM administration, or application/platform support
• Hands-on experience with Medaxion, MDcloud, or other EHR/Charge & Quality Capture platforms
• Experience with system installation, configuration, analysis, and testing
• Experience with workflow design, automation, and platform integrations is preferred