Application Support Analyst

Job Summary

A company is looking for an Application Support Analyst to provide production support for business-critical applications.

Key Responsibilities

• Collaborate with teams to manage support activities and provide production support for core enterprise applications
• Manage and resolve incidents and service requests through an ITSM tool, ensuring SLA compliance
• Monitor application performance, troubleshoot system issues, and maintain accurate documentation of incidents and resolutions

Required Qualifications

• Bachelor's degree in a technical field or equivalent experience preferred
• 3-4 years of hands-on experience in application or systems support
• Experience supporting enterprise applications in distribution or supply chain environments preferred
• Experience working with ITSM tools (e.g., ServiceNow or similar platforms)
• Ability to support both remote and onsite users in environments with 100+ users