Application Support Analyst

Job Summary

Providing high-quality software support, the full-time Application Support Analyst will analyze client issues, guide customers toward effective resolutions, and manage incoming cases in a hybrid work environment.

Key responsibilities

• Deliver exceptional support by analyzing client issues and identifying root causes
• Manage incoming support cases and maintain clear communication with clients throughout the resolution process
• Educate clients on product functionality, features, and best practices to enhance their experience

Required qualifications

• Experience in application support or a similar customer-facing role
• Strong understanding of financial institution operations, particularly credit unions
• Proven ability to analyze and resolve technical issues efficiently
• Commitment to providing exceptional customer service
• Ability to work independently in a fast-paced environment