Application Support Analyst

Job Summary

Providing technical support to external customers, the full-time Associate Application Support Analyst will troubleshoot issues, document cases, and resolve problems related to Q2 Solution while working in a hybrid environment.

Key responsibilities

• Provide first-line telephone technical support for Q2 Solution
• Troubleshoot and resolve basic customer problems in a timely manner
• Accurately record, categorize, and document all customer interactions using a case tracking system

Required qualifications

• Bachelor's degree in a relevant field or equivalent experience (0-2 years)
• Intermediate SQL skills required
• Understanding of remote support tools and basic networking concepts
• Previous experience in software support or delivery preferred
• Fluent written and oral communication in English