Application Support Analyst

Job Summary

To strengthen the support function between internal teams, the full-time remote Application Support Analyst will manage help desk triage, assist with data reporting, and document system knowledge while providing excellent customer service in a collaborative environment.

Key Responsibilities

• Perform initial triage of help desk issues, gathering logs and documenting tickets for senior engineers
• Support Client Services by interpreting data and maintaining reports using business intelligence tools
• Document CRM capabilities and processes, creating user guides and troubleshooting references to enhance knowledge management

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in IT, information systems, or analytics is a plus
• Previous experience in a help desk, technical support, or operations-support role preferred
• Exposure to business intelligence or reporting tools (e.g., Domo, Looker, Power BI) is strongly preferred
• Basic familiarity with querying or working with data (e.g., SQL) is a plus but not required
• Strong problem-solving mindset and excellent attention to detail