Application Support Analyst

Job Summary

Providing Tier 2 and Tier 3 support for enterprise business applications, the remote Application Support Analyst will troubleshoot issues, improve system performance, and ensure reliable application support for users and technical teams.

Key responsibilities

• Support and troubleshoot enterprise applications, resolving incidents and service requests
• Perform root cause analysis and recommend system improvements
• Coordinate application updates, testing, and deployments while managing user access and security permissions

Required qualifications

• 4+ years supporting enterprise applications
• Experience with SaaS and cloud-based platforms
• Working knowledge of SQL and Microsoft 365
• Experience with Entra ID and ITSM platforms (ServiceNow preferred)
• Strong troubleshooting and documentation skills