Application Support Analyst

Job Summary

Providing exceptional support for software applications, the full-time Application Support Analyst will troubleshoot user issues, maintain organized records, and educate customers on product usage while working remotely.

Key responsibilities

• Provide front-line support for software applications via phone, email, or virtual screenshare
• Diagnose and troubleshoot software application issues, collaborating with users for efficient resolution
• Maintain organized records of customer requests and ensure effective case flow to neighboring departments

Required qualifications

• Proven technical expertise in troubleshooting software applications
• Strong interpersonal skills, including empathy and active listening
• Ability to manage multiple customer inquiries effectively
• Experience in a collaborative team environment
• Self-disciplined and resourceful with a proactive approach to problem-solving