Application Support Analyst

Job Summary

Working remotely on a contract basis, the Application Support Analyst will participate in operational readiness, documentation, knowledge transfer, and support planning activities while developing a comprehensive understanding of Salesforce platform operations and support processes.

Key responsibilities

• Participate in operational readiness, documentation, knowledge transfer, and support planning
• Develop an understanding of Salesforce platform operations, support processes, and business workflows
• Assist with the creation and maintenance of operational documentation and support readiness artifacts

Required qualifications

• Experience with Salesforce platform operations
• Knowledge of support processes and business workflows
• Ability to create and maintain operational documentation
• Familiarity with support transition planning activities
• Understanding of operational risks and support considerations