Application Support Analyst

Job Summary

To strengthen the support function across various internal teams, the full-time remote Application Support Analyst will manage help desk triage, assist with data reporting, and improve documentation processes while collaborating with technical teams.

Key Responsibilities

• Perform initial triage of help desk issues, gathering logs and documenting tickets for senior engineers
• Support internal customers with data interpretation using business intelligence tools and maintain reports
• Document CRM capabilities and create user guides to enhance knowledge management and reduce repeat inquiries

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in IT or related field preferred
• Previous experience in a help desk, technical support, or operations-support role is preferred
• Exposure to business intelligence or reporting tools such as Domo, Looker, or Power BI is strongly preferred
• Familiarity with CRM platforms and basic log reading for issue triage is a plus
• Strong problem-solving mindset and willingness to learn new systems and tools