Application Support Analyst
Job Summary
Seeking a remote full-time Application Support Analyst, the successful candidate will manage customer concerns, resolve user access issues, and support software upgrades while delivering exceptional customer service through various communication channels.
Key responsibilities
- Provide level 2 support for SaaS and custom-built insurance applications
- Field customer inquiries and troubleshoot issues via phone, chat, email, and in-person
- Assist with application conversion and implementation projects while escalating complex issues as necessary
Required qualifications
- Associate degree, technical certification, or equivalent experience
- 1-2 years of experience in customer service, technical support, or application support
- Foundational knowledge of Microsoft technologies (M365, O365, SharePoint)
- Experience providing technical support for SaaS applications
- Basic understanding of the insurance industry
Complete Job Description
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