Application Support Analyst II

Job Summary

A company is looking for an Application Support Analyst II who is passionate about solving complex application issues and helping users work effectively with critical business software.

Key Responsibilities

• Provide advanced technical support for software applications used by the organization
• Troubleshoot and resolve complex application issues, including user errors and system bugs
• Perform root cause analysis and collaborate with development teams to resolve software issues

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field required
• ITIL Foundation certification required
• 3-5 years of experience in technical or application support
• Familiarity with SQL and basic database concepts
• Experience with ITSM tools such as ServiceNow or BMC Helix