Application Support Engineer

Job Summary

A company is looking for an Application Support Engineer - L3.

Key Responsibilities

• Provide advanced technical expertise and incident resolution for critical issues
• Collaborate with Product and Development teams to manage bugs and user stories in Azure DevOps
• Identify automation opportunities and contribute to continuous improvement of runbooks and processes

Required Qualifications

• 5+ years of experience in application support, production support, or software operations
• Strong hands-on experience with ticketing systems and backlog management tools
• Expertise in monitoring platforms and leading root cause analysis
• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience) preferred
• Certifications such as ITIL Intermediate/Expert or similar are a plus